Refund policy

How do I request a Refund ?

We offer a 14 day policy to return or exchange your purchase if the circumstance meet the bellow outlined: 

You are eligible for a return, exchange or a refund if:

• You received an incorrect product or a faulty product [ immediately contact us with detailed description and photos of the product’s faultiness (condition).
• You had an allergic reaction to the product. 
  

Returns, refunds and exchanges requests must be accompanied by proof of purchase document such as Online Tax Invoice (order confirmation emails will not be accepted).

Will I get my money back?

If the product complies with the above mentioned criteria. Refunds for all purchases will be given using your original payment method. If you haven’t received a refund yet, check your personal bank account. Then contact your credit card company, it may take some time before your refund is officially deposited onto your card.

How long does it take to process a return of exchange ?

Returns from metro areas approximately arrive to us within 7 - 10 business days, please be aware regional and remote areas can take longer.  We will process your exchange, refund or award you with a store credit within 2 business days of your return package arrival.

For more info please contact us at hello@vainaboutmyskin.com